Frequently Asked Questions

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What's the best way to apply CEEN body serum candles?

Light the candle, let the oil melt until a pool forms, blow out the flame, and wait a few seconds before applying the warm oil directly to your skin. Ensure the oil is not too hot to avoid burns.

Can CEEN body serum candles be used as a moisturizer?

Yes, they are designed to be used as a luxurious, skin-nourishing moisturizer. The natural oils and butters deeply hydrate and lock in moisture, leaving your skin soft and smooth.

Are there any metals in the wick?

No, our wicks are made from 100% cotton and are lead-free, ensuring a clean, safe burn without any harmful emissions.

What should I do if I have sensitive skin?

Our products are formulated for sensitive skin, but we recommend performing a patch test first. Apply a small amount of the product to a discreet area of your skin and wait 24 hours to check for any reactions. If irritation occurs, discontinue use.

Do you offer international shipping?

Not yet, but we are working on expanding our shipping options to include international destinations. Please check back soon or sign up for our newsletter for updates.

What are body serum candles good for?

Each candle has been designed to do a specific task, provide deep hydration, relaxation through aromatherapy, and can be used for soothing massages. The melted serum is enriched with essential oils that help to relieve stress and tension.

How do I store my body serum bars?

Store in a cool, dry place, away from direct sunlight. To maintain the integrity of the natural ingredients, keep the bars in their original packaging or a sealed container.

Can CEEN body serum candles be used as a personal lubricant?

No, they are intended for external use only. The formulation is designed for skincare and may not be suitable for use as a personal lubricant.

How can I contact customer support?

Email us at support@ceenuae.com or call us at +971-xxx-xxxx. Our customer support team is available to assist you with any questions or concerns.

What is your return policy?

Due to the delicate and natural formulation of our products, we cannot accept returns. This ensures the highest quality and safety for all customers. If you have any issues with your purchase, please contact our customer support for assistance.

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